Regarding your issue the first step would be to. Try reinstalling the Printer. Right-click Start and select Run. In the Run dialog box, type in control printers and press OK. Locate your printer in the Printers section, Right click it and select Remove device. Restart your PC. 4. Update printer driver: Upgrade is very important for any device. In the printer when the printer driver is outdated, then this starts causing problems. So, update your printer drivers up-to-date. 5. Check the Documents you print:.